Contacting Support

We are here to help you get the most out of Cuevue. If you've encountered a technical issue or have a question that isn't addressed in our FAQ, please reach out to our team.

How to Reach Us#

In-App Support#

Open the account menu (your avatar, at the top of the screen) and choose Report a bug to send us the details directly, or browse the Help Center for answers. For anything else, email us (see below).

Email Support#

For billing inquiries, security concerns, or long-form questions, email us at: support@cuevue.io

Reporting a Bug#

To help us resolve your issue as quickly as possible, please provide the following information when reporting a bug:

1. Clear Description: What were you trying to do, and what actually happened?
2. Steps to Reproduce: Can you make the error happen again?
3. Environment: Which browser (Chrome, Safari, Firefox) and device are you using?
4. Identifiers: Your Space ID and Project ID (found in the URL).
5. Visuals: A screenshot or screen recording of the error is worth a thousand words.

Feature Requests#

Send feature requests to support@cuevue.io. Describe what you are trying to do and how the change would help your workflow.

Security Reporting#

If you believe you have found a security vulnerability in Cuevue, please do not report it publicly. Email security@cuevue.io directly. We prioritize security reports and will work with you to resolve the issue as quickly as possible.