CuevueHelp Center

Data Retention & Exports

Cuevue keeps your audio, transcripts, and collaboration history tied to each version so teams can audit feedback and ship confidently. This page explains how long data is retained, what triggers removal, and how to export your content.

What Gets Stored#

  • Media files: The latest uploaded audio or video for each version, stored in the Cuevue media bucket.
  • Transcripts: Timestamped JSON transcripts generated per version.
  • Comments & replies: Threaded feedback, including timestamps and resolution status.

Retention Behavior#

  • Deleted versions are kept for 30 days, then purged with everything tied to them. Deleting a version moves it to Deleted versions (Settings → Advanced → Deleted files & versions), where it can be restored with its comments, markers, transcript, and review links. After 30 days the version, its media assets, transcripts, transcription jobs, and comments are removed from Cuevue permanently.
  • Uploading new media clears the transcript. Cuevue automatically deletes the previous transcript and transcription job when a new file is uploaded so the text always matches the latest media.
  • Resolved comments remain available. Resolved comments stay in the system until the version is permanently purged, so you can export complete histories.

Exporting Your Data#

Use the Export button in the Review header to download review data. Cuevue supports a wide range of formats:

  • Transcript: SRT, WebVTT, and Plain Text formats.
  • Comments: Formatted Report, JSON, and CSV.
  • Review Export: Unified comments + markers in TSV, CSV, or JSON — including a Pro Tools-optimized preset with lane-based layout.
  • NLE Markers: Premiere Pro (.csv), DaVinci Resolve (.edl), and Final Cut Pro (.fcpxml).

You can include resolved comments and replies to preserve full discussion context. See Exporting Feedback for the complete format reference.

Reviewers can view and create public comments while their link is active and permits access. Moving a version to Deleted versions stops review access during its 30-day recovery window; restoring it can restore access if the link is still valid. Permanent purge removes the associated version data.

Replacing media clears the old transcript and transcription jobs, but keeps comments. Existing timestamped feedback may refer to the previous media, so review it for relevance after replacement.