CuevueHelp Center

Comments & Feedback

The Comments Sidebar is where direct collaboration happens in Cuevue. It transforms the Review Player from a viewing tool into an active production workspace, allowing for time-accurate discussion and decision-making.

Types of Feedback#

Cuevue supports several ways to leave feedback, depending on the context:

Timestamped Comments#

The most common form of feedback. Click anywhere on the waveform or in the Transcript to leave a note tied to that specific millisecond.

  • Visual Callouts: A marker appears on the player timeline, showing exactly where the note was made.
  • Frame-accurate timecode: Video comments display HH:MM:SS:FF using detected frame rate (with safe fallback if unavailable).

Video Annotations (Video Only)#

For visual feedback on video, you can attach an annotation to a comment:

  1. Choose a tool in the comment composer: Box, Arrow, or Freehand.
  2. Submit your comment at a point or selected range.
  3. Cuevue shows the annotation overlay when that comment is focused or at its timestamp.

Voice Note Comments#

Sometimes it's faster to talk than to type. Click the microphone in the comment composer to record a voice note instead of typing.

  • Record & review: Capture a clip up to 2 minutes long, play it back, and re-record before sending.
  • Tied to a timestamp: Like text comments, voice notes attach to the current playhead or selected range.
  • Auto-transcribed: Cuevue transcribes each voice note in the background and shows the text under the audio player once it's ready — so the note is searchable and skimmable without playing it back. If a transcription fails, a Retry transcription option appears on the comment.
  • Reviewers too: External reviewers can leave voice notes when the review link allows it.

Selection-Based Feedback (Bridges)#

If your feedback applies to a range of time (e.g., "This entire verse needs more reverb"), you can:

  1. Drag on Waveform: Highlight a section of the audio.
  2. Highlight Transcript: Select a specific sentence or paragraph.
  3. Comment: Your note will be saved with a start and end timestamp, creating a visual range bar in the Comment Lane.

Adjusting Comment Timing#

After creating a range comment, you can fine-tune its timing directly from the Comment Lane:

  • Drag the edges of a range bar to resize the start or end time.
  • Drag the whole bar to reposition it on the timeline.
  • Precision mode: Hold Cmd (Mac) or Ctrl (Windows) while dragging for 0.2x speed adjustment.
  • Changes save automatically when you release the drag.

Organizing the Discussion#

Threaded Replies#

Avoid messy comment lists by using threaded replies. Each top-level comment can become a conversation, keeping the decision-making process organized. Click Reply on any comment to add to the thread.

Mentions (@Name)#

Need a specific person's eyes on a note? Type @ followed by their name. They will receive an immediate notification with a link that takes them directly to the exact moment in the media.

Emoji Reactions#

React to comments quickly without adding more text:

  1. Hover over any comment to reveal the reaction button.
  2. Click to open the emoji picker.
  3. Select an emoji to add your reaction.

Reactions are useful for:

  • Acknowledgment: Let the commenter know you've seen their note.
  • Agreement/Disagreement: Quick polling on suggested changes.
  • Prioritization: Mark comments that need urgent attention.

Multiple people can add the same reaction, and counts are displayed next to each emoji.

Comment Statuses#

Each comment has its own lifecycle, helping you track what still needs to be done:

  • Open: The default state for new feedback.
  • Resolved: Mark a comment as resolved once the change has been made. Resolved comments are hidden by default but can be toggled on for historical reference.

Internal vs. External Comments#

When sharing versions with external clients via Public Review Links, you may want to keep some discussions private.

Internal Comments#

Mark a comment as Internal to hide it from external reviewers:

  1. When creating a comment, toggle the Internal switch.
  2. Internal comments display with a distinct "Internal" badge.
  3. External reviewers accessing via public links will not see these comments.

Use internal comments for:

  • Technical notes between team members.
  • Cost or budget discussions.
  • Sensitive feedback not meant for clients.

External Visibility#

By default, all comments are visible to anyone with access to the version. Before sharing a public link, review your comments to ensure nothing sensitive is exposed.

Approvals#

The top of the Comments Sidebar contains the Approval Actions:

  • Approve Version: Signifies that the current draft is ready for publication.
  • Request Changes: Signals that a new Version is required.
  • Submission Mode: Stakeholders can "Submit their Review", which batches their comments and statuses into a single notification for the production team.

Tracking Approvals#

See who has approved or requested changes:

  • Approval status is displayed at the top of the sidebar.
  • Each reviewer's decision is tracked individually.
  • Filter comments by reviewer to see their specific feedback.

Filtering Comments#

Use the filter options at the top of the sidebar to focus on what matters:

  • Open Only: Show only unresolved comments.
  • My Comments: Show only comments you've authored.
  • By Reviewer: Filter to a specific person's feedback.
  • Include Resolved: Toggle to show or hide resolved comments.

Scope: Comments Across Versions#

When a project has more than one version, a scope control lets you look beyond the version you have open:

  • This version: The default — only comments on the version you're currently viewing.
  • All versions: Every comment from every version of the project, so you can see the full feedback history in one list.
  • Previous unresolved: Comments still marked unresolved on earlier versions — useful for confirming older feedback actually got addressed before you publish.

Turn a Comment into a Task#

If a piece of feedback is really a to-do, don't just resolve it — turn it into a task:

  1. Open the comment's action menu.
  2. Choose Add to [Project] as [Task] (labels follow your Space's terminology).
  3. Cuevue creates a new task on the project, using the comment's text for the task's title and description and linking back to the original comment.